Error Message When You Start Office Program: "Required Registry Information Is Missing..."

The information in this article applies to:

CaseWizard 2000

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.


SYMPTOMS
When you start one of the Microsoft Office programs or CaseWizard, the following symptoms may occur:

The program starts, but after a few seconds (or typing your password), the following error message appears:

Required registry information is missing and this application cannot run. Please run setup to correct this problem.

When you click OK, the error message goes away, but the program immediately quits.

If you run Setup again, as instructed, and click the Repair Office option, you still see this error message when you start one of the Office programs.

CAUSE
This error message can be caused by missing, incorrect, or corrupted information in the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{GUID}

{GUID} in the above registry key is actually a 32-character string that varies according to the version of Office 2000 you installed. For example, the {GUID} for Office Premium is:

{00000409-78E1-11D2-B60F-006097C998E7}

The problem occurs when the value data for the ProductID string value is incorrect or corrupted.

or

This error message can be caused by installing CaseWizard (which includes Microsoft Access 2000 runtime) and then installing Microsoft Office 2000 Professional or Premium (with the full version of Microsoft Access 2000).

RESOLUTION
REMOVING MICROSOFT ACCESS 2000 RUNTIME
If your computer has the full version of Microsoft Access 2000 installed, then you can remove Microsoft Access 2000 Runtime.

  1. Click Start, and then Settings.
  2. Click Control Panel.
  3. Double click Add/Remove Programs.
  4. Find Microsoft Access 2000 Runtime.
  5. Click Remove.

Now you will need to modify the CaseWizard shortcuts to point to the full version of Microsoft Access 2000.

  1. Click Start, and then Settings.
  2. Go to Taskbar & Start Menu.
  3. Click on the Advanced tab
  4. Click on the Advanced button.
  5. A window will pop up and you will now double-click on Programs in the window on your right.
  6. Find the CaseWizard 2000 folder and double-click it.
  7. Right-click on CaseWizard 2000 and a menu will pop up.
  8. Select Properties and click once.

By default the CaseWizard 2000 shortcut contains the following link information:

"C:\Program Files\Microsoft Office\Office\ART\Msaccess.exe" /wrkgrp
"C:\Program Files\Casewiz2000\CaseWiz2000Data.mdb"

of if your computer already has a copy of Microsoft Access 2000 installed:

"C:\Program Files\Microsoft Office\Office\Msaccess.exe" /wrkgrp
"C:\Program Files\Casewiz2000\CaseWiz2000Data.mdb"

Modify the first portion in quotes to point to the full version of Microsoft Access 2000. It will usually be located:

"C:\Program Files\Microsoft Office\Office\Msaccess.exe"

If this method does not work, try the following:

REPAIRING A CORRUPT REGISTRY KEY
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

To resolve this problem, follow these steps:

  1. Click Start, and then click Run.
  2. In the Open box, type Regedit and then click OK.
  3. Locate the following key in the registry:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall
  4. If you only have one subkey that is a 32-character {GUID}, select that subkey, and skip to step 6.
  5. If you have more than one of these {GUID} subkeys, select each one until you find the one whose DisplayName value matches your version of Office.
  6. For the selected {GUID} subkey, select the ProductID string value.
  7. On the Edit menu, click Rename.
  8. Type OldProductID and press ENTER.
  9. On the Registry menu, click Exit.
  10. Start any of the Office programs.
  11. Type your CD Key when the Microsoft Office 2000 User Information dialog box appears.

STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: OFF2000 pid pidkey cdkey

 

877.926.8367 / 678.546.0018 / sales@casewizard.com

© 1998-2001 CyberDyne Industries, Inc.